Zobrino Gift Card Policy

1. Digital card and permitted use

The Zobrino Gift Card is digital, closed-loop, and may be used only for eligible Zobrino telephone interpretation services. It is not a bank card, credit card, or general-purpose payment method.

2. Values, plans, and minutes

• $25 activates a 50-minute plan.
• $60 activates a 150-minute plan.
• $115 activates a 300-minute plan.

The card is not an independent refill. When redeemed, it activates the corresponding plan for 30 days. Unused plan minutes expire at the end of that 30-day service period.

3. Purchase and delivery

The purchaser selects the value and provides the recipient’s name, mobile number, preferred language, optional message, and delivery timing. After payment confirmation, Zobrino sends a secure redemption link by SMS. The purchaser is responsible for providing accurate recipient information.

4. Redemption and phone verification

The recipient must verify control of the designated telephone number before redemption. A card may be redeemed only once. The card becomes associated with the verified Zobrino profile after redemption.

5. No automatic renewal

Buying or redeeming a Gift Card does not create a recurring subscription and does not authorize future charges. To continue after the gifted plan ends, the recipient must separately select a subscription, provide a payment method, and expressly authorize recurring billing.

6. Expiration, fees, and remaining value

Zobrino does not charge activation, redemption, service, dormancy, inactivity, or maintenance fees on Gift Cards. The unredeemed card value will remain available for at least the period required by applicable law. In New York, qualifying cards purchased on or after December 10, 2022 must remain valid for at least nine years from purchase.

Cash redemption of a small remaining balance is available only when required by applicable law; New York permits the holder to request cash when the remaining value is less than $5.

7. Cancellations and refunds

Customers cannot issue a refund themselves. All requests must be reviewed by Customer Support. An unredeemed card may be reviewed for cancellation or refund according to its payment status, fraud controls, posted refund rules, and applicable law. Once a card has been redeemed or any gifted minute has been used, it is not refundable except where required by law.

The normal subscription refund rule is separate: a subscription may be eligible only when the request is made within 144 exact hours (6 days) after payment confirmation and consumption remains at 0 seconds.

8. Lost link, incorrect number, and replacement

The purchaser or recipient should contact Customer Support if the delivery link is lost or the telephone number is incorrect. Zobrino may require identity, payment, or ownership verification. Reissuing a link does not create additional value. Zobrino is not responsible for delivery delays caused by inaccurate information, carrier filtering, or unsupported numbers.

9. Transfer and resale

Before redemption, the purchaser may request a recipient correction through Customer Support, subject to verification. After redemption, the card and activated plan are nontransferable. Unauthorized resale, duplication, automated acquisition, or commercial distribution is prohibited.

10. Fraud and misuse

Zobrino may temporarily block delivery or redemption while investigating suspected fraud, payment reversals, unauthorized access, duplicate redemption attempts, or violations of these terms. A block does not authorize Zobrino to keep funds contrary to applicable law.

11. SMS and marketing consent

Transactional SMS may be used to deliver the card, verify the recipient, confirm redemption, and provide necessary service notices. Promotional messages, including a subscription offer after prolonged nonuse, require separate express consent. Purchasing or receiving a Gift Card does not by itself authorize recurring marketing messages. Message and data rates may apply; reply STOP to opt out where available.

12. Support and related policies

For assistance, use the Contact page. Privacy, SMS, Terms of Service, and other applicable Zobrino policies also apply.